Warranty
My wallets are guaranteed against manufacturing or material defect. Please note that DCF will have some cosmetic variations in the material. The folks at Cubic Tech, the makers of the material, use relatively hands on methods for constructing the laminate. They are more concerned with the performance of the material than it’s cosmetic uniformity.
If your wallet ever needs to be repaired or replaced, I bias towards repair so as to not waste the material. If repair isn’t feasible and a replacement product is not available, credit will be given for the original purchase price. I don’t know how long these products will last, since they are pretty new. We do know this is an ultralight material— and that these won’t last forever—- but I believe that you will be fully satisfied with the performance and the product. If you are not, please, contact me.
NOT COVERED
I do not warranty products damaged from normal wear and tear, alteration made by owner, misuse, accidents, bonfires, or damages caused by uses other than intended. But my goal is for you to be completely satisfied with your wallet, and if you have a problems with it or need a repair, please contact me.
RETURN & REFUND POLICY
If you receive your wallet and decide to return it, please return it to me at your expense in unused condition within 45 days for a full refund. Please send returns to the address below.
A NOTE ABOUT SHIPPING
If you choose the free shipping option, please be aware that I ship these First Class Letter Mail, which is not tracked. I ship these in heavy kraft paper envelopes, stamped— rather old fashioned—and there is no tracking number. First Class Letter is often quite quick, domestic shipments usually take under a week. But, First Class can occasionally be terribly slow. I’ve had shipments within the USA take up to 15 days. Shipments to Europe usually take around 10 days, while Asia, Australia and New Zealand can often take 20-30 days. The Travel Wallet H03 can take a bit longer, because I ship that in a padded envelope to protect the pen and that package goes through a slower USPS process.
If you are in the US, I’ve added a 2-day option. For my international customers, if you don’t want to wait on First Class mail, please contact me before ordering and I’ll find a faster option for you.
A NOTE ABOUT Fulfillment
I am a one man band and don’t come close to Amazon-type fulfillment. I work on Hawbuck nights (not every night) and weekends. In order to work more efficiently, I generally do sessions of packing orders and sessions of sewing, or some other part of it all. So, depending on when you are order comes in I may pack and ship your order same day, or if I just shipped a batch, several days later. Thank you for your patience with my sears-catalog speed.
Address:
HAWBUCK
2723 West Prindiville Street
Chicago, IL, 60647
United States
Contact me:
You can email me at: wes@hawbuck.camp, or, use this form.
At this time, I do not take custom orders, since those can wrinkle my flow.
If you order shipped free-first-class, please note that there is no tracking number. Stamped & untracked like it’s 1973. Mail is surprisingly reliable, and randomly real slow.